Refund policy

💎 Savaé Design – Cancellation, Return, Exchange & Refund Policy

Last updated: 8 September 2026

We want you to feel confident when shopping with Savaé Design. This policy applies to orders delivered to the United Kingdom, United States, Canada, United Arab Emirates, Germany, Belgium, France, the Netherlands, Ireland, Spain, Italy and Portugal. We currently do not ship to Türkiye.

🛑 ORDER CANCELLATIONS

Once an order is confirmed, it may enter our fulfilment process immediately. If you need to change or cancel your order, please contact us at savaedesign@gmail.com as soon as possible. We cannot guarantee cancellation after processing or production has begun, but we will always do our best to help.

↩️ 30-DAY RETURNS AND EXCHANGES

Eligible, non-personalised items may be returned or exchanged within 30 calendar days of delivery.

To qualify, the item must be unworn, unused and in its original condition and packaging. Please include your order number when contacting us. Free return shipping is available for eligible returns.

To start a return or exchange, email savaedesign@gmail.com or use our Contact Us page before sending any item back. Items sent without an approved return request may not be accepted. We will provide return instructions and, for eligible returns, a prepaid return method.

🌍 RETURN WINDOW & RETURN COST BY COUNTRY

The return window starts on the date the order is delivered. For eligible, non-personalised returns, return shipping is free and there is no restocking fee. Please contact us before returning an item so that we can provide an approved prepaid return method.

  • United Kingdom — 30 calendar days; free return shipping.
  • United States — 30 calendar days; free return shipping.
  • Canada — 30 calendar days; free return shipping.
  • United Arab Emirates — 30 calendar days; free return shipping.
  • Germany — 30 calendar days; free return shipping.
  • Belgium — 30 calendar days; free return shipping.
  • France — 30 calendar days; free return shipping.
  • The Netherlands — 30 calendar days; free return shipping.
  • Ireland — 30 calendar days; free return shipping.
  • Spain — 30 calendar days; free return shipping.
  • Italy — 30 calendar days; free return shipping.
  • Portugal — 30 calendar days; free return shipping.

These terms apply to eligible change-of-mind returns. Faulty, damaged or incorrect items are handled at no cost to the customer, as explained below. Personalised and made-to-order items remain non-returnable for change-of-mind reasons, without limiting statutory rights.

🇬🇧 UK AND EEA CANCELLATION RIGHTS

If you are a UK or EEA consumer purchasing online, you will normally have a statutory right to cancel an eligible order without giving a reason. You must notify us within 14 days after delivery and return the goods within 14 days after notifying us. Personalised or custom-made goods and other legally exempt items are excluded from change-of-mind cancellation rights. If the cancellation applies, we will refund the product price and the least expensive standard delivery charge offered for the order, where required by law.

✨ PERSONALISED AND MADE-TO-ORDER ITEMS

Personalised, engraved and made-to-order items are created especially for you and cannot be cancelled once production has begun or returned due to a change of mind.

This exclusion does not apply if an item is faulty, damaged or incorrect, and it does not limit your statutory consumer rights.

⚠️ FAULTY OR DAMAGED ITEMS

If your item arrives damaged or develops a fault, please contact us promptly. Claims made within 30 calendar days of delivery are covered by the replacement, exchange and refund options described below. Your statutory rights for faulty or misdescribed goods may continue beyond 30 days, so the 30-day period does not end or reduce any longer rights provided by applicable law. Include your order number, a description of the issue and clear photographs or a short video showing the fault.

You will not be required to return a faulty or damaged item to us. Please keep the item until we have confirmed the outcome of your claim in writing. Once your claim has been reviewed and approved, you may choose an appropriate replacement, exchange or full refund to your original payment method.

We may request reasonable additional evidence to verify a claim and help prevent misuse. This does not affect your statutory consumer rights.

📦 INCORRECT ITEMS

If you receive an item that is different from what you ordered, contact us as soon as possible with your order number and clear photographs. We will arrange an appropriate replacement, exchange or refund at no additional cost.

💳 REFUNDS

We will notify you once an eligible return or claim has been reviewed. If approved, the refund will be issued to your original payment method. Please allow up to 14 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges and any duties or taxes are refunded only where required by applicable law or where the item is faulty, damaged or incorrect.

⏳ LATE OR MISSING REFUNDS

If you have not received an approved refund after 14 business days, first check your bank account and contact your bank or card provider. If the refund is still missing, email us at savaedesign@gmail.com.

📝 MODEL CANCELLATION NOTICE

You may use the following wording, although it is not compulsory: “To Seller Learning LTD trading as Savaé Design: I hereby give notice that I cancel my contract for the sale of the following goods: [goods]. Ordered on: [date]. Received on: [date]. Customer name and address: [details]. Date: [date].” Send this notice to savaedesign@gmail.com or through our Contact Us page.

⚖️ YOUR STATUTORY RIGHTS

This policy is in addition to, and does not replace or restrict, any mandatory consumer rights available in your country of residence. Where local law gives you longer or additional rights, those rights continue to apply.

💌 NEED HELP?

Contact us at savaedesign@gmail.com or through our Contact Us page and we will be happy to assist.