Shipping policy

🚚 Savaé Design – Shipping Policy

Last updated: 29 August 2026

🛍️ PRODUCTION & PROCESSING

Order administration and processing normally takes 1 business day. Orders placed on weekends or public holidays will be processed on the next business day.

Some pieces are ready to ship, while others are made to order or personalised. Made-to-order and personalised pieces may require additional production time before dispatch. Where available, the product page will show the relevant estimated delivery date above the “Add to Cart” button. Production time is separate from carrier transit time.

🌍 COUNTRY-SPECIFIC ESTIMATED DELIVERY TIMES

The estimates below are carrier transit estimates and begin after your order has been dispatched. They do not include any additional production time shown on a made-to-order or personalised product page. Delivery times are not guaranteed and may vary during public holidays, peak seasons, customs clearance or events outside our reasonable control.

Orders are typically shipped using the carrier shown below; an equivalent tracked carrier may be used when required.

🇺🇸 United States — USPS — 6–12 business days
🇨🇦 Canada — Canada Post — 8–16 business days
🇬🇧 United Kingdom — Royal Mail or Hermes — 4–8 business days
🇦🇪 United Arab Emirates — Tracked Shipping — 7–15 business days
🇫🇷 France — La Poste / Colissimo — 4–9 business days
🇩🇪 Germany — DHL Paket — 4–9 business days
🇮🇹 Italy — GLS — 6–9 business days
🇪🇸 Spain — CTT — 6–9 business days
🇧🇪 Belgium — Colis Privé — 4–8 business days
🇳🇱 The Netherlands — DHL NL — 4–8 business days
🇮🇪 Ireland — YunExpress — 7–12 business days

🇵🇹 Portugal — Tracked Shipping — 5–12 business days

🚫 EXPEDITED SHIPPING

We do not currently offer expedited or express shipping. All orders are sent using standard or tracked shipping services only. Expedited delivery options are not available at checkout.

⚠️ Processing and production times are separate from carrier transit times. We cannot shorten the production time for made-to-order or personalised pieces.

📦 MULTIPLE ITEMS IN ONE ORDER

If your order contains multiple items, we may ship them separately as they become ready. You will receive a separate tracking email for each shipment.

🔍 TRACKING & LOST PACKAGES

Once your order has shipped, you will receive a tracking number by email.

If your package is marked as delivered but has not arrived, please:

1. Wait 24 hours, as carriers occasionally scan parcels before delivery.
2. Check with your local post office, neighbours or building management.
3. Contact the carrier using your tracking number.

If you still cannot locate your parcel, contact us at savaedesign@gmail.com or through our Contact Us page and we will investigate with the carrier. For consumer orders, responsibility for loss or damage remains with us until the goods are delivered into your physical possession or to a person you identify to receive them, except where you independently appoint a carrier not offered by us.

🌐 INTERNATIONAL ORDERS, CUSTOMS & DUTIES

International delivery times may vary due to local customs clearance and circumstances outside our control. Import duties, taxes or customs fees are the customer’s responsibility unless they were collected at checkout or applicable law requires otherwise.

🚫 SHIPPING EXCLUSIONS

We currently ship only to the countries listed above. We do not currently ship to Türkiye.

📭 INCORRECT OR INCOMPLETE ADDRESSES

Please check that your shipping address is accurate and complete before placing your order. If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may be unable to change the address or recover a parcel sent using incorrect details.

📩 HAVE QUESTIONS?

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Shipping policy